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Return Policy:
We hope you will be completely satisfied with your purchase. If, however, you wish to return an item, we will happily refund you, providing the following conditions are met:
 The item is a “standard,” not “custom” order (made exclusively for you).
The item is in the exact same condition as when purchased.
The item is returned within thirty days.
Shipping costs are paid by customer.
Instructions for Returns:
Contact us for a Return Authorization number, either by calling us toll free at 888-732-7535 or emailing us at return@pearlekids.com. Repackage the item securely in its original packaging to prevent damage during shipping. If you cannot use the original packaging, it is your responsibility to procure proper packaging that will protect the item from shipping damage. Any damage that results from inexpert packaging of item will be deducted from the refund amount.
We will issue the refund as soon as we receive the item and verify its condition.
Furniture Returns:
Most of our furniture is custom made especially for you, according to your specifications. Consequently, they cannot be returned or exchanged.
Custom, Made-to-Order Products
Furnishings, Bedding, Accessories or any other item that we custom design
for you must be paid in full at the time of purchase. Since we manufacture
these items specially to your specifications, we regret that we cannot
accept them for return or exchange.
Pearle Kids has an array of fabric and finish samples, which we gladly
supply upon request. To ensure that you select the right color and finish
for your home decor, contact one of our Design Consultants to request a
sample before you purchase a custom item. You can email Customer Service at
customer@pearlekids.com or call us at 1.866.PEARLEKIDS, Monday thru Friday, 8am to 6pm EST.
Damages or Defects:
In the event an item has arrived to you in imperfect condition, due to shipping or otherwise, we will assume all reasonable expenses to correct the problem. However, your cooperation is required. Please retain packaging and be willing to provide photographs to the freight company, if necessary.
We strongly urge you to inspect your purchase immediately upon receipt. If you receive a damaged piece, please indicate it on the bill of lading. The statute of limitations on filing damage claims varies among carriers, so it is imperative to handle problems as quickly as possible to avoid missing the deadline.
The responsibility for payment is yours, but PearleKids will work with you to quickly replace either the damaged part or entire piece, as we deem appropriate. There is no additional cost to you for this service.
If you refuse to allow us to repair or replace your item and insist on returning it due to a minor defect, PearleKids will charge a 10% restocking fee plus shipping costs.
Shipping Policy:
Purchasing a new piece for your home is always exciting, and we want to get it to you as swiftly as possible. We process your order as soon as we receive it and prepare it for shipping. Approximate shipping time is listed next to each item.
We offer two shipping options:
A. Standard Delivery
B. Premier Delivery
When you choose Standard Delivery, our carrier will deliver your purchase to your front door. Standard Delivery is ideal for smaller items, such as bedding, pillows, etc.
When you choose Premier Delivery, our carrier will deliver your purchase to the exact area of your home where you wish it to be placed. He or she will then unpack the item and dispose of any containers or wrapping. We offer this service as a convenience to you.
Each furniture piece will have a Standard Delivery cost and Premier Delivery cost listed next to it.
Freight Costs:
Most of our items are shipped via UPS, and freight charges vary according to location.
Larger items are shipped with special truckers; the flat freight charge is listed next to the item.
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