Custom, Made-to-Order Products Furnishings, Bedding, Accessories or any other item that we custom design for you must be paid in full at the time of purchase. Since we manufacture these items specially to your specifications, we regret that we cannot accept them for return or exchange. Pearle Kids has an array of fabric and finish samples, which we gladly supply upon request. To ensure that you select the right color and finish for your home decor, contact one of our Design Consultants to request a sample before you purchase a custom item. You can email Customer Service at customer@pearlekids.com or call us at 1.866.PEARLEKIDS, Monday thru Friday, 8am to 6pm EST.